# Delivery rules

> Hide, keep or rename the delivery options at checkout, depending on the products in the cart, the customer's tags, a B2B buyer or a booked delivery window.

Status: Ready (Smootify 2.0)  
URL: https://www.smootify.io/docs/features/delivery-rules  
Updated: 2026-10-15

Delivery rules change the delivery options your customers see at checkout. A rule hides some options, keeps only some, or renames them, when its conditions are true: a product in the cart has a tag, the customer has a tag, the buyer buys for a company, or the cart has a booked pickup or delivery window. For example: no express delivery for oversized products, or “Standard, 3–5 days” instead of “Standard”.

> [!NOTE]
> Delivery rules come with the Smootify app in Shopify, on every Smootify plan, the free one too, and on every Shopify plan: Shopify runs them on its own servers, at checkout. You set them in the Shopify admin: nothing changes on your Webflow site.

## 1. Open the rules

In the Shopify admin, open **Products**, then **More actions → Delivery rules**. The page lists your rules: from there you create, turn on and off, edit and delete them.

Shopify also lists them in **Settings → Shipping and delivery**, among the delivery customizations. A store can have up to 25.

![The Delivery rules list: two rules, each with its summary and the Edit, Turn off and Delete buttons, and an Add a rule button.](https://www.smootify.io/docs/shots/delivery-rules-list.webp)

## 2. Choose when the rule applies

A rule has a **Name** and one or more conditions:

- **A product in the cart is tagged**: product tags, separated by commas.
- **The customer is tagged**: customer tags, separated by commas.
- **The buyer buys for a company (B2B)**.
- **The cart has a booked pickup or delivery window**: a window chosen with [Slot booking](https://www.smootify.io/docs/features/booking).

Every condition you set must be true at the same time. A rule without conditions always applies. **Turn it around** applies the rule when the conditions are not true.

![A delivery rule being edited: its name and the conditions, product tags, customer tags, a B2B buyer, a booked window, and Turn it around.](https://www.smootify.io/docs/shots/delivery-rule-when.webp)

## 3. Choose what it does

- **Hide the options**: the options you list disappear.
- **Keep only the options**: every other option disappears.
- **Rename**: one per line, as `Old name -> New name`.

You name an option with part of its name, in any case (`express` finds “Express delivery”), or with its type: `SHIPPING`, `LOCAL`, `PICK_UP` or `PICKUP_POINT`.

![The second half of a delivery rule: Hide the options, Keep only the options, and Rename with one Old name -> New name per line.](https://www.smootify.io/docs/shots/delivery-rule-then.webp)

## Examples

- **No express for large pieces.** Condition: a product in the cart is tagged `oversized`. Action: hide `express`.
- **A clearer standard option.** Condition: a product in the cart is tagged `made-to-order`, turned around. Action: rename `Standard -> Standard, 3-5 days`.

Both rules can apply to the same cart: Shopify runs every rule that is on.

![The Shipping method of a Shopify checkout with one option, "Standard, bulky items (3-5 days)" at €8.00: Express is hidden and Standard renamed.](https://www.smootify.io/docs/shots/checkout-delivery-renamed.webp)

The two rules on a cart with an oversized sofa and nothing made to order:

Example: a cart with an Oak sofa tagged `oversized` and a Wool cushion, nothing tagged `made-to-order`.

| Rule | Conditions | Action | On this cart |
|---|---|---|---|
| 1. No express for large pieces | a product in the cart is tagged `oversized` | hide `express` | true (Oak sofa): Express delivery disappears |
| 2. A clearer standard option | a product in the cart is tagged `made-to-order`, turned around | rename `Standard -> Standard, 3-5 days` | not true, so the turned-around rule applies: Standard is renamed |

| Delivery options before | After both rules |
|---|---|
| Standard, €9.00 | Standard, 3-5 days, €9.00 |
| Express delivery, €24.00 | hidden |
| Pick up in store, Free | Pick up in store, Free |

## Before you publish

> [!STUCK]
> - **The rule does nothing.** Check that it is on in the list, and that every condition is true for the cart you test: they must all be true together.
> - **The option you name stays.** Write a part of its name as it shows at checkout, or its type, such as `PICK_UP`.
> - **You cannot add a rule.** Shopify allows up to 25 delivery customizations per store.